FAQ
Frequently Asked Questions (FAQ)
1. General Questions
Q: What types of containers do you offer?
A: We offer new and used shipping containers, including 10ft, 20ft, 40ft, high cube, refrigerated, insulated, and custom-modified containers for various applications.
Q: Are your containers weatherproof?
A: Yes, all our containers are windproof, waterproof, and rust-resistant, ensuring maximum durability and protection for your goods.
Q: Can I visit your location to inspect containers before purchasing?
A: Yes, we encourage customers to visit and inspect containers before making a purchase. Contact us to schedule an appointment.
Q: Do you provide container modifications?
A: Yes! We offer customization services, including roll-up doors, windows, ventilation, insulation, electrical wiring, and paint jobs to suit your specific needs.
2. Ordering & Payment
Q: How do I place an order?
A: You can place an order by contacting us directly via phone or email. We will guide you through the process and provide a quote.
Q: What payment methods do you accept?
A: We accept bank transfers, Zelle, PayPal, and CashApp. We do not accept credit cards at this time.
Q: Do you require full payment upfront?
A: Yes, we require payment in full before shipping or modifying your container. We do not offer pay-on-delivery terms.
Q: Do you offer financing options?
A: At this time, we do not offer financing. However, we recommend checking with your bank for financing options.
3. Delivery & Shipping
Q: Do you offer delivery?
A: Yes, we offer nationwide and international delivery. Our team will arrange transportation, offloading, and site placement if needed.
Q: How long does delivery take?
A: Lead times vary depending on location and container type. Typically:
- Standard containers: 7-10 business days
- Modified containers: Additional time for customization
Q: How much does delivery cost?
A: Delivery fees depend on the distance and size of the container. Contact us for an accurate quote.
Q: Do I need special permits for delivery?
A: In most cases, permits are not required for delivery, but you should check local regulations, especially for permanent placement or modifications.
4. Container Condition & Quality
Q: What is the difference between new and used containers?
A:
✔ New Containers – One-trip units with minimal wear, ideal for long-term use.
✔ Used Containers – May have dents or surface rust but are structurally sound and budget-friendly.
Q: Do used containers come with a warranty?
A: Used containers are sold as-is, but we inspect all units to ensure they are wind- and water-tight (WWT).
Q: Can I repaint or modify my container?
A: Yes, you can repaint, insulate, add doors, or modify it as needed. We offer customization services to handle this for you.
5. Returns & Warranty
Q: Do you offer returns or exchanges?
A: Due to the nature of shipping containers, all sales are final. However, we ensure quality before delivery and provide detailed photos upon request.
Q: Do your containers come with a warranty?
A: New containers may come with a manufacturer’s warranty. Used containers do not have a formal warranty but are inspected for quality before sale.
6. Customization & Special Orders
Q: Can I request specific modifications?
A: Yes! We offer custom modifications such as additional doors, windows, insulation, shelving, and electrical wiring.
Q: Can I order bulk containers for my business?
A: Absolutely! We offer bulk discounts for orders of multiple units. Contact us for a custom quote.